HASSLE-FREE RETURNS
Return & Refund Policy
At Rixcart, we want every customer to enjoy a smooth and trusted shopping experience. If you face any issue with your order, our Return & Refund Policy ensures quick assistance and transparent resolution.
1
Eligibility for Returns
- check_circleReceived a damaged, defective, or wrong item
- check_circleProduct is missing parts or not as described
- check_circleIssue reported within 2 days (48 hours) of delivery
warningHygiene rules apply
assignment_return
2
Return Process
- Contact within 48h
- Share images/video
- Review & Approval
- Pickup Arranged
3
Conditions
- • Unused & Unwashed
- • Original Packaging & Tags
- • Proof (Photos/Video)
4
Refund Policy
Refunds are issued if replacement acts not possible or item is wrongly delivered.
| Payment Method | Refund Timeline |
|---|---|
| UPI / Wallet / Bank | 3–7 business days |
| Card Payments | 5–10 business days |
5
Replacement
We send a replacement of the same item if approved. If out of stock, you can choose a refund or store credit.
6
Cancellation
Orders can be canceled before they are shipped. Once shipped, follow the return process.
7
Non-Returnable Items
blockPersonal care & grooming
blockUndergarments & Innerwear
blockFood & edible items
blockCustomized products
8
Rejected Returns
We reserve the right to block services if customers repeatedly refuse pickup, return wrong/empty packages, or misuse policy.
9
Need Refund Support?
Our team is available 24/7 to assist you.